OVERVIEW
This website (venlian.com) is operated by Venlian. Throughout the site, the terms “we”, “us” and “our” refer to Venlian. We offer this website, including all information, tools, and services available herein, to you (the user) subject to your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our site or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms referenced herein or accessible via hyperlink. These Terms apply to all site users, including browsers, customers, and content contributors.
Please read these Terms carefully before accessing or using our website. Accessing or using any part of the site constitutes your acceptance of these Terms. If you do not agree to all terms, you may not access the website or use any services. Any new features or tools added to the site will also be subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes; your continued use of the site following the posting of changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are of legal age in your state/province of residence, or that you are of legal age and have consented to allow your minor dependents to use this site.
You may not use our products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including but not limited to copyright laws) when using the Service.
You must not transmit worms, viruses, or any destructive code.
A breach of any of these Terms will result in the immediate termination of your access to the Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service for legitimate reasons, such as suspected fraudulent transactions or violations of these Terms.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted, including (a) transmissions over various networks; and (b) adaptations to meet technical requirements of connecting networks or devices. Credit card information is always encrypted during network transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any website contact related to the Service, without our express written permission.
Headings in this agreement are for convenience only and do not limit or affect the interpretation of these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not liable for any inaccuracies, incompleteness, or outdated information on this site. The material herein is for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, complete, or timely sources. Any reliance on site material is at your own risk.
This site may contain historical information, which is provided for reference only and not current. We reserve the right to modify site content at any time but have no obligation to update information. You agree to monitor changes to the site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Product prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
To the extent permitted by applicable law, We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Except as expressly stated in our Return & Refund Policy, the following terms apply:
Certain products or services are available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.
We have made every effort to display product colors and images accurately; however, we cannot guarantee that your computer monitor’s display of any color will be exact.
We reserve the right (but are not obligated) to limit sales of products/services to any person, geographic region, or jurisdiction on a case-by-case basis. We may also limit the quantity of any product/service offered. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product/service offer on this site is void where prohibited.
We do not warrant that the quality of products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Quality issues and expectations are addressed under the terms of our Return & Refund Policy.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person, household, or order (including orders associated with the same customer account, credit card, or billing/shipping address). If we modify or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at checkout. We reserve the right to limit or prohibit orders deemed to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update your account details (including email address, credit card numbers, and expiration dates) to ensure transaction completion and effective communication.
Order cancellations and associated refunds are subject to the specific time-based windows outlined in our Return & Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control, monitoring, or input.
You acknowledge and agree that such tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind, and without endorsement. We shall have no liability arising from or related to your use of optional third-party tools.
Your use of optional third-party tools is entirely at your own risk and discretion. You should review and approve the terms provided by the third-party tool provider before use.
We may offer new services or features through the website in the future, which will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Content, products, or services available via our Service may include third-party materials.
Third-party links on this site may direct you to unaffiliated third-party websites. We are not responsible for examining or evaluating third-party content or accuracy, and do not warrant or assume liability for third-party materials, websites, products, or services.
We are not liable for any harm or damages related to transactions with third-party websites. Please review third-party policies and practices before engaging in any transaction. Direct complaints or inquiries regarding third-party products to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send specific submissions (e.g., contest entries) at our request, or unsolicited creative ideas, suggestions, or other materials (collectively, “comments”) via online, email, postal mail, or other means, you agree that we may edit, copy, publish, distribute, translate, and use such comments in any medium at any time without restriction. We are not obligated to (1) maintain comments in confidence; (2) pay compensation for comments; or (3) respond to comments.
We may (but are not obligated to) monitor, edit, or remove comments deemed unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, objectionable, or in violation of intellectual property rights or these Terms.
You agree that your comments will not infringe any third-party rights (including copyright, trademark, privacy, or personality rights) and will not contain unlawful, abusive, obscene material, or malicious code that may affect the Service or related websites. You may not use a false email address, impersonate others, or mislead us or third parties regarding the origin of comments. You are solely responsible for the accuracy of your comments. We assume no liability for comments posted by you or third parties.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
Request for Deletion of Your Personal Data
All users (registered and non-registered) who have provided personal data via this website may request the deletion of their data, including registration details, usage records, uploaded content, and related metadata.
How to Request: Please send an email titled "Personal Data Deletion Request" to our official mailbox: service@venlian.com.
Verification: In your email, provide your registered email/phone number and a brief description of the data you wish to delete for identity verification.
Processing Timeline: We verify identities within 7 working days, process valid requests within 30 calendar days, and notify users of the results. This period may be extended by up to 15 additional days with prior notice if necessary.
Note: We will delete your data promptly upon successful verification, unless retention is required by applicable laws.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Specific shipping and processing timeframes are detailed in our Shipping Policy.
Occasionally, the site or Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and update information or cancel orders at any time without prior notice (including after order submission).
We have no obligation to update or clarify information (including pricing) except as required by law. No specified update or refresh date indicates that all site information has been modified.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content to: (a) engage in unlawful activities; (b) solicit others to participate in unlawful acts; (c) violate international, federal, provincial, state, or local laws/regulations; (d) infringe upon intellectual property rights; (e) harass, abuse, discriminate, or defame others; (f) submit false/misleading information; (g) upload viruses or malicious code; (h) collect/track others’ personal information; (i) spam, phish, crawl, or scrape; (j) engage in obscene/immoral activities; or (k) circumvent security features of the Service or related websites. We reserve the right to terminate your access for violating prohibited uses.

SECTION 13 - INTELLECTUAL PROPERTY RIGHTS
1. Ownership of Content
All content included on this website, Venlian (the "Site"), including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Venlian or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on this Site is the exclusive property of Venlian.
2. Trademarks
The trademarks, logos, service marks, and trade dress displayed on this Site are registered and unregistered trademarks of Venlian. These may not be used in connection with any product or service that is not provided by Venlian, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Venlian.
3. Limited License and Site Access
Venlian grants you a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of this Site. You are strictly prohibited from:
Reproducing, duplicating, copying, selling, or otherwise exploiting any portion of Venlian for any commercial purpose without express written consent.
Using any "meta tags" or any other "hidden text" utilizing the Venlian name or trademarks.
Engaging in any data mining, robots, or similar data gathering and extraction tools.
4. Copyright Infringement (DMCA)
Venlian respects the intellectual property of others. If you believe that your work has been copied or used on this Site in a way that constitutes copyright infringement, please provide us with the following information:
A description of the copyrighted work you claim has been infringed;
The specific URL or location on Venlian where the material is located;
Your contact information, including address, telephone number, and email address.
Intellectual Property Contact: service@venlian.com
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Except as expressly stated in our Return & Refund Policy, the following terms apply:
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that results from using the Service will be accurate or reliable.
You agree that we may remove or cancel the Service indefinitely or at any time without notice.
Your use of, or inability to use, the Service is at your sole risk. Except as expressly stated in our Return & Refund Policy, the Service is provided on an “as available” basis. (including merchantability, fitness for a particular purpose, durability, title, or non-infringement).
In no event shall Venlian, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use of the Service or products, or any related claims, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages. In jurisdictions that do not allow the exclusion of consequential damages, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Venlian, its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, and employees from any claim, demand, or reasonable attorneys’ fees made by a third party arising from your breach of these Terms, violation of any law, or infringement of third-party rights.
SECTION 16 - SEVERABILITY
If any provision of these Terms is deemed unlawful, void, or unenforceable, it shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms. This shall not affect the validity of the remaining provisions.
SECTION 17 - TERMINATION
Obligations and liabilities incurred prior to termination shall survive for all purposes.
These Terms are effective until terminated by you or us. You may terminate these Terms at any time by ceasing use of the site or notifying us of your intent to stop using the Service.
We may terminate these Terms at any time without notice if, in our sole judgment, you fail to comply with any term or provision. You shall remain liable for all amounts due up to the termination date, and we may deny you access to the Service.
SECTION 18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted on the site, constitute the entire agreement between you and us, governing your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals (oral or written), including prior versions of these Terms.
Ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of China, without prejudice to any mandatory conflict of law provisions of the country where the consumer has their habitual residence.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms by posting changes on the website. It is your responsibility to check for updates periodically. Your continued use of the site or Service following the posting of changes constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
For questions about these Terms of Service, please contact us:
Email: service@venlian.com
Phone Number: +86 173-1244-5492
Physical Address: Room 217, Building 5, No. 388, East Ring Road, Industrial Park, Suzhou, Jiangsu 215006, China
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)