Payment Info

At Venlian, we prioritize secure, transparent, and convenient payment experiences for our customers. Below is detailed information about our accepted payment methods, transaction processes, and security guarantees to help you complete your purchase with confidence.
1. Accepted Payment Methods
We support paypal
PayPal: Including payments via PayPal balance, linked debit cards, credit cards, or bank accounts (E-check).
All payment options displayed on our website are fully functional, and their icons/descriptions are consistent across the site to avoid confusion.
2. How to Pay with PayPal
You do not need a PayPal account to complete your purchase—PayPal supports guest checkout for credit/debit card users:
After adding your desired items to the shopping cart and reviewing your order, select “Pay with PayPal” at checkout.
You will be securely redirected to PayPal’s official website (you will not be asked to share sensitive payment information directly on our site).
Choose your preferred payment method on PayPal’s page:
Sign in to your existing PayPal account to complete the transaction;
Or select “Pay with Credit/Debit Card” (guest checkout) to enter your card details without creating a PayPal account;
Or use an E-check (linked to your bank account) for payment.
Follow PayPal’s on-screen instructions to confirm the payment.
Important Note for PayPal E-checks
PayPal E-check payments require 3–5 business days for verification and confirmation by PayPal. Your order will begin production only after the payment is fully confirmed. Please plan your purchase timeline accordingly, especially for time-sensitive orders.
3. Why We Recommend PayPal
Traceable Transactions: You can track the status of your payment in real time through your PayPal account, ensuring full transparency throughout the process.
Enhanced Security: When paying with a credit/debit card via PayPal, your card details are never shared with Venlian—PayPal’s secure platform encrypts and protects your sensitive financial information, minimizing the risk of unauthorized use.
Flexible Payment Options: PayPal allows you to choose from multiple funding sources (balance, card, or bank account) based on your preferences.
4. Payment Security Guarantees
We do not store any of your complete credit card or bank account information on our servers. All payment data is processed directly through authorized third-party payment gateways (PayPal and credit card processors) that adhere to global security standards (e.g., PCI DSS compliance).
All payment transactions are encrypted via SSL (Secure Sockets Layer) technology to ensure that your data is transmitted securely between your device and the payment gateway.
We will send an order confirmation email to your registered email address immediately after your payment is successfully processed. If you do not receive a confirmation or encounter any payment issues, please contact our customer service promptly.
5. Payment-Related FAQs
Q: What if my payment is declined?
A: Payment declines may occur due to insufficient funds, expired cards, incorrect billing information, or security restrictions from your bank/credit card issuer. Please verify your payment details, ensure sufficient funds, or contact your bank for further assistance. If the issue persists, try an alternative payment method.
Q: Can I change my payment method after placing an order?
A: Once an order is submitted and payment is initiated, the payment method cannot be changed. If your payment fails, please cancel the original order (if applicable) and place a new order with your preferred payment method.
Q: Are there any hidden fees for payments?
A: No. The total amount displayed at checkout (product price + shipping fee, excluding applicable customs duties) is the final amount you need to pay.
Customs duties are determined by your local authorities and are not collected by Venlian at checkout.
We do not charge any additional processing fees for payments.
6. Contact Us
If you have any questions, concerns, or issues related to payments (e.g., unconfirmed payments, failed transactions, refund status), please contact our customer service team:
Email: support@venlian.com
Phone Number: +86 136 5622 7692
Physical Address: Room 205, No. 388, East Ring Road, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
We will respond to your inquiry within 24 working hours and assist you in resolving payment-related issues promptly.