Payment Info

At Venlian, we prioritize secure, transparent, and convenient payment experiences for our customers. Below is detailed information about our accepted payment methods, transaction processes, and security guarantees to help you complete your purchase with confidence.

1. Accepted Payment Methods

We support the following payment options to accommodate diverse customer preferences:

Credit & Debit Cards

We accept major global credit and debit cards, including:

Visa
Mastercard
American Express (Amex)
Discover

All card payments are processed securely through authorized payment gateways, and card brand icons/descriptions are displayed consistently across the site for easy recognition.

PayPal

Including payments via PayPal balance.

We support PayPal payment functionality, and their icons/descriptions are consistent across the site to avoid confusion.

Your transactions are securely processed via PayPal. You will see '[venlian]' on your credit card statement

2. How to Pay with Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

Direct Card Checkout

After adding your desired items to the shopping cart and reviewing your order:

Select “Credit/Debit Card” (Visa/Mastercard/American Express/Discover) at checkout.
Enter your card details securely on our PCI-compliant payment page:
- Card number
- Expiration date (MM/YY)
- Card security code (CVV/CVC)
- Billing address (must match the address associated with your card)
Confirm your payment to complete the transaction.

PayPal Guest Checkout (for Card Users)

You do not need a PayPal account to use your card via PayPal:

Select “Pay with PayPal” at checkout.
You will be securely redirected to PayPal’s official website (no sensitive payment information is shared directly on our site).
On PayPal’s page, select “Pay with Credit/Debit Card” (guest checkout).
Enter your Visa, Mastercard, American Express, or Discover card details without creating a PayPal account.
Follow PayPal’s on-screen instructions to confirm payment.

How to Pay with PayPal (Account Holders)

Select “Pay with PayPal” at checkout.
Sign in to your existing PayPal account.
Choose your preferred funding source (PayPal balance, linked card, or bank account).
Confirm the payment to finalize your order.

Important Note for PayPal E-checks

PayPal E-check payments require 3–5 business days for verification and confirmation by PayPal. Your order will begin production only after the payment is fully confirmed. Please plan your purchase timeline accordingly, especially for time-sensitive orders.

3. Why We Recommend Our Payment Options

For Credit/Debit Cards (Visa/Mastercard/American Express/Discover)

Global Acceptance: Widely recognized and accepted worldwide, ideal for international customers.
Instant Processing: Payments are verified and confirmed immediately, ensuring fast order processing.
Enhanced Security: Card details are encrypted and protected via PCI DSS-compliant gateways, with no full data stored on our servers.
Rewards & Benefits: Earn points, cashback, or miles through your card issuer (where applicable).

For PayPal

Traceable Transactions: Track payment status in real time via your PayPal account for full transparency.
Simplified Checkout: Use saved payment methods for faster future purchases.
Flexible Funding: Choose from PayPal balance, linked cards (Visa/Mastercard/American Express/Discover), or bank accounts.
Buyer Protection: Eligible transactions may benefit from PayPal’s Purchase Protection program.

4. Payment Security Guarantees

No Sensitive Data Storage: We do not store complete credit card numbers, CVV codes, or full bank account details on our servers. All data is processed directly through authorized third-party gateways.
Global Security Compliance: Our payment processors (including card issuers and PayPal) adhere to strict global standards, including PCI DSS (Payment Card Industry Data Security Standard).
SSL Encryption: All transactions are encrypted via SSL (Secure Sockets Layer) technology, ensuring secure data transmission between your device and our payment system.
Order Confirmation: A confirmation email is sent to your registered address immediately after successful payment. Contact support promptly if no confirmation is received or issues arise.

5. Payment-Related FAQs

Q: What if my credit/debit card payment is declined?

A: Declines may result from insufficient funds, expired cards, incorrect billing details, or bank/issuer security blocks. Verify card info, check funds, or contact your card issuer. Try an alternative card (Visa/Mastercard/American Express/Discover) or PayPal if issues persist.

Q: Can I use any Visa/Mastercard/American Express/Discover card?

A: Yes, we accept all valid, non-expired cards from these networks issued by any bank worldwide. Ensure your card is enabled for international/online transactions if applicable.

Q: Can I change my payment method after placing an order?

A: Once an order is submitted and payment is initiated, the method cannot be changed. If payment fails, cancel the original order (if applicable) and reorder with your preferred option (card or PayPal).

Q: Are there hidden fees for card or PayPal payments?

A: All duties and taxes are included in the final checkout price. No additional fees are charged at delivery, and we impose no extra processing fees for any payment method.

6. Contact Us

For payment-related inquiries (unconfirmed payments, failed transactions, refund status, card issues, etc.), reach our customer service team:

Email: service@venlian.com
Phone: +86-172-0194-2369
Address: Room 217, Building 5, No. 388, East Ring Road, Suzhou Industrial Park, Suzhou, Jiangsu 215006, China
Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

We respond within 24 working hours to resolve payment issues promptly.