Contact Us

Thank you for choosing Venlian. If you have any questions, concerns, or need assistance regarding our custom dresses, order status, customization details, payment processes, or other related matters, please feel free to reach out through the following official channels. We are committed to providing you with timely, professional, and transparent support.
Contact Information
E-mail: support@venlian.com
Phone Number: +86 136 5622 7692 
Physical Address: Room 205, No. 388, East Ring Road, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China

Service Hours
Business Days: Monday to Friday
Working Hours: 9:00 AM - 6:00 PM (UTC+8)
Response Commitment: We will reply to your emails and phone inquiries within 24 working hours (excluding weekends and national public holidays in China). For urgent matters, please mark "Urgent" in the email subject or mention it when calling, and we will prioritize processing your request.

We value every interaction with you and will do our best to resolve your issues and ensure your satisfaction. Looking forward to hearing from you and serving you wholeheartedly!