Shipping Policy
This Shipping Policy outlines the procedures, timeframes, and costs associated with the delivery of Venlian bespoke dresses. As our garments are made-to-order, this document ensures transparency regarding production and transit times to the United States.
1. Shipping Origin
All Venlian dresses are made-to-order and produced and shipped from China.
Production begins only after your order and payment are confirmed.
1.1. Processing & Production Time
Our dresses are made-to-order, Processing time is required before shipment.
Standard Processing time: 7–15 business days for processing.
(depending on the complexity of the design and customization requirements.)
Please note: Production begins the next business day after order confirmation.
1.2. Shipping Time (After Production)
Once production is completed and the order is shipped, estimated delivery times are as follows:
United States :
Standard shipping method will need 7-12 business days
1.3. Total Estimated Delivery Time
The total delivery time consists of:
Processing Time + Shipping Time= Total delivery time
For example:
Processing Time: 7–15 business days + Standard shipping Time (USA): 7–12 business days
=Estimated total delivery time: 14–27 business days
Please note that delivery timelines are estimates only and may vary due to customs processing, carrier operations, weather conditions, or seasonal demand.
Order Cut-off Time:
15:00 (GMT+8) - Monday–Friday
Note: Please note that orders are not dispatched over weekends, and delivery times exclude weekends, holidays, or order handling times.
2. Shipping Destinations & Restrictions
Shipping Destinations:
United States (Contiguous U.S. only).
Note: We currently do not ship to Alaska, Hawaii, Puerto Rico, or military addresses (APO/FPO/DPO).
3. Shipping Fees
Standard Shipping:
We charge a flat rate of $18.88 for standard shipping on all orders to the contiguous United States.
Transparency Disclosure:
Checkout Transparency: The $18.88 shipping fee is clearly displayed during the checkout process before payment is finalized.
Non-Refundable: Please note that this shipping fee is non-refundable for all non-quality related returns (e.g., change of mind, style preference, or incorrect self-measurement).
International Logistics: This fee covers a portion of the high-speed international courier services used to deliver your handcrafted garment from our studio in Suzhou directly to your doorstep.
4. Customs Duties & Taxes
Sales Tax:
We do not collect sales tax at this time. The price you see on the product page plus the $18.88 shipping fee is your total at checkout (excluding potential import duties
Import Charges: Since our made-to-order dresses are shipped internationally from China, orders may be subject to import duties, taxes, or customs clearance fees in accordance with applicable laws and local regulations.
Customer Responsibility: Any additional customs-related charges, if applicable, are the responsibility of the customer. Venlian does not control or determine these charges and cannot estimate the exact amount.
Policy Awareness: We recommend contacting your local customs office for more information prior to placing an order.
Refused Shipments: If a shipment is refused due to unpaid customs duties, any actual shipping or return costs incurred may be deducted from the refundable amount.
Refunds, if applicable, will be processed in accordance with our Return & Refund Policy.
5. Transportation Methods
We use international courier services such as FedEx, DHL, UPS, or equivalent carriers depending on destination and availability.
6. Tracking Your Order
Notification: Once your handcrafted dress is completed and dispatched from our studio, you will receive a shipping confirmation email containing your unique tracking number and a direct tracking link.
Activation Time: Please allow 24–48 hours for the tracking information to be updated in the carrier's system after the initial scan.
How to Track: You can monitor the real-time status of your international shipment through the following official portals:
17Track (All-in-one): https://t.17track.net
FedEx Official: https://www.fedex.com
Delivery Support: If your tracking information has not been updated for more than 7 business days, please contact our support team at service@venlian.com for immediate assistance.
7. Common Shipping Issues & Solutions
Q1: Why is my tracking number invalid?
The package is in transit, and the carrier has not updated the information yet. Please wait 1–3 business days for the next sorting facility to scan and update the status.
Q2: Tracking shows "delivered" but I haven’t received the package?
Check your mailbox, front door, or with neighbors (they may have signed for it on your behalf).
Contact your local post office or the shipping carrier with the tracking number to confirm delivery details.
For international deliveries, some post offices require in-person collection. If you still cannot find the package, contact our customer service to submit a claim.
Q3: Why hasn’t the package status updated for several days?
For unshipped orders: No updates will be available until production and quality inspection are completed.
For shipped orders: If the package is in transit or clearing customs, updates may be delayed by 1–3 business days until it reaches the next shipping station.
The carrier may have not updated the information yet. We recommend waiting a few more days or contacting the carrier directly.
8. Contact Us
If you have any questions about shipping, tracking, or delivery, please contact our customer service team:
Email: service@venlian.com
Phone Number: +86-172-0194-2369
Physical Address: Room 217, Building 5, No. 388, East Ring Road, Suzhou Industrial Park, Suzhou, Jiangsu 215006, China
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)
We will respond to your inquiry within 24 working hours and assist you in resolving any shipping-related issues promptly. Thank you for choosing Venlian!
