At Venlian.com, we are committed to protecting your personal information and ensuring your shopping experience is safe, convenient, and worry-free. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with applicable data protection requirements, with a focus on transparency and data security. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We only collect personal information necessary to provide and improve our products and services. The types of information we may gather include:
Identifying Information: Full name, contact details (email address, phone number), and shipping/billing addresses (as provided by you when placing an order or registering an account).
Order-Related Information: Product customization preferences, measurements, order history, payment method details. note: All payment information is processed securely by our third-party payment processors (such as PayPal ). Venlian does not collect, store, or have access to your full credit card details.
Payments are processed by our authorized payment processor under the same company name as this website to ensure consistency and compliance.
Website Usage Data: Non-personal information such as browser type, device information, page views, and access times (collected via standard cookies and analytics tools to optimize website performance; you can manage cookie preferences through your browser settings).
Sensitive Information
We do not actively collect sensitive personal information (e.g., health data, financial records beyond payment details, or political/religious beliefs) unless you voluntarily provide it. If you choose to share such information, we will obtain your explicit consent before using or storing it, in compliance with legal requirements.
To learn more about opting out of targeted advertising, you may visit the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) website.

2. How We Collect Information

Your personal information is collected only with your knowledge and consent, through the following legitimate channels:
When you place an order, create an account, or submit a customization request on our website.
When you contact our customer service team via email, phone, or the website’s contact form.
Through your interaction with our website (e.g., cookie usage, as noted above; you can disable non-essential cookies at any time).
We collect personal information only through legitimate interactions initiated by you. (e.g., phishing or unauthorized data scraping).

3. How We Use Your Personal Information

We use your personal information solely for the purposes disclosed at the time of collection, including:
1) Processing and fulfilling your orders (e.g., manufacturing custom dresses, arranging shipping, and sending order confirmations).
2) Providing customer support (responding to inquiries, resolving issues related to your order or customization).
3) Improving our products and services (analyzing user preferences, optimizing website functionality, and enhancing the customization experience).
4) Sending important updates (e.g., changes to order status, shipping notifications, or policy updates; we will not send unsolicited marketing communications without your separate consent).
5) Website Optimization: We use pseudonymized or aggregated data (IP addresses, cookies, and weblogs) to improve website performance, ensure content is displayed effectively, and maintain site security.
6) Marketing (Opt-in Only): You will only receive promotional emails if you explicitly "opt-in." You can control your preferences or unsubscribe at any time.

We will not use your personal information for any purposes unrelated to our business without your explicit permission.

4. Disclosure to Third Parties

We respect your privacy and will not sell, rent, or trade your personal information to third parties for marketing purposes. We may only disclose your information in the following limited circumstances:
Authorized Service Providers: Third-party contractors who perform services on our behalf, such as shipping carriers (to deliver your order), payment processors (to handle secure transactions), and IT service providers (to maintain website security). These third parties are contractually obligated to protect your data and may only use it for the specific purpose we authorize—they are prohibited from using or disclosing your information for other reasons.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation (e.g., to comply with customs/immigration rules, respond to law enforcement requests, or prevent threats to life, health, or public safety).
Business Transitions: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the successor entity—we will ensure the transferee adheres to the terms of this Privacy Policy.
We do not sell your personal information to third parties as defined under applicable laws such as the CCPA. For users in the EEA/UK, your data may be transferred to our facilities in China; we ensure such transfers are protected by standard contractual clauses or equivalent safeguards.

5. Security of Your Personal Information

Our website uses Secure Socket Layer (SSL) encryption to protect data transmitted between your browser and our servers.
We take reasonable and industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
Electronic data is stored on secure servers protected by firewalls, encryption, strong passwords, and up-to-date anti-virus/anti-malware software.
Access to your personal information is restricted to authorized personnel only, who are trained on data security and privacy practices.
We do not store sensitive payment information (e.g., full credit card numbers); all payment transactions are processed through secure, compliant third-party payment gateways.
While we strive to maintain the highest level of security, no data transmission over the internet or electronic storage system is 100% secure. We cannot guarantee absolute security, but we will promptly notify you and relevant authorities if a data breach occurs that may compromise your personal information, in accordance with applicable laws.

6. Your Rights & How to Exercise Them

You have the right to access, correct, update, or delete your personal information held by us. To exercise these rights, or to:
Request a copy of the personal information we have about you.
Correct inaccurate or incomplete data.
Withdraw your consent for certain uses of your information (e.g., marketing communications).
File a complaint about a potential privacy breach or our data handling practices.
Please contact our customer service team using the details provided below. We will respond to your request within a reasonable timeframe (and in compliance with legal deadlines) and verify your identity before processing sensitive requests to protect your privacy.

Request Access to Your Personal Data
You have the right to obtain a copy of the personal data we hold about you and receive information regarding how we process your data.

Request Correction of Your Personal Data
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your details at any time by logging into your Venlian account or by emailing us at service@venlian.com.

Request for Deletion of Your Personal Data
All users (registered and non-registered) who have provided personal data via this website may request the deletion of their data, including registration details, usage records, uploaded content, and related metadata.

How to Request: Please send an email titled "Personal Data Deletion Request" to our official mailbox: service@venlian.com.

Verification: In your email, provide your registered email/phone number and a brief description of the data you wish to delete for identity verification.

Processing Timeline: We verify identities within 7 working days, process valid requests within 30 calendar days, and notify users of the results. This period may be extended by up to 15 additional days with prior notice if necessary.

Note: We will delete your data promptly upon successful verification, unless retention is required by applicable laws.

Request Restriction of Processing
You have the right to ask Venlian to suspend the processing of your personal data in certain scenarios—for example, if you want us to establish the data's accuracy or if you have objected to our use of your data but we need to verify overriding legitimate grounds.

Request the Transfer of Your Personal Data (Data Portability)
You have the right to obtain a digital copy of your personal data or request its transfer to another company. This applies to automated data which you initially provided consent for or where we used the data to perform a contract with you.

Object to Processing of Your Personal Data
You have the right to object to the processing of your personal data where we rely on a "legitimate interest." You also have the absolute right to object to our processing of your data for direct marketing purposes.

Object to Automated Decision-Making and Profiling
You have the right to object to decisions made solely by automated processing without human intervention, especially where it significantly affects you.

Response Time & Identity Security
We aim to respond to all legitimate requests within one month. If your request is particularly complex, it may take longer; in such cases, we will keep you updated. To protect your privacy, we may require specific information to confirm your identity before processing your request.

Right to Lodge a Complaint
If you have concerns regarding how we process your data, please contact us first at service@venlian.com or via our "Chat with Us" feature.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. Any revisions will be posted on this page with a updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Last Modified: February 25, 2026

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Email: service@venlian.com
Phone Number: +86 173-1244-5492 (standard call rates may apply)
Physical Address: Room 217, Building 5, No. 388, East Ring Road, Industrial Park, Suzhou, Jiangsu 215006, China
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)
We will respond to your inquiries within 24 working hours and work to resolve any issues promptly.